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Frequently Asked Questions:
Q:Where to buy human hair extensions?
A:Come here. is hair factory online store,it offers best quality hair,best price and best service.
Q:where to get feather hair extensions?
A:Come here. is hair factory online store,it offers best quality feather hair include real feather hair and synthetic feather hair,best price and best offers best feathers for the hair.
Q: How does your company commit to customer satisfaction?
A: We specialize in only the best quality 100% remy human hair products and the Strand By Strand hair extension system. All of our hair products we carry are tangle-free for three months or more. We do not add any lower quality human hair or synthetic hair products. Our professional and personalized service will tell you who is the best in this industry. We commit to excellence.
Q: What are the payment options?
A: We prefer Paypal,west union and Bank transfer,all the orders won't be shipped out until receive payment.
Q: How long will hair extensions last?
A: Usually ,one full head human hair can last 3-5 months,if you protect them well ,it can last longer.
Q: Is the hair you use human hair?
A: Yes, the hair we use is 100% real human hair.
Q: Is your process of hair extensions soft,comfortable?
A: Yes, it is super soft and comfortable, it feels like your own hair.
Q: Will the extensions damage my hair?
A: No, the extensions will not damage your hair. In fact, some say their hair growth was increased.
Q: Can I wash and comb my hair extensions?
A: Yes, you can handle your new extensions in the same way as your own hair,anything can be done as your own hair..
Q: If I am wearing a perm, will the extension hair match my texture?
A: Yes, along with a wide variety of colors, our hair also comes in many textures including silky straight,waved,curled,permed and relaxed...ect.
Q: After I receive my hair extensions, will I be able to depend on my extensionist for assistance?
A: Yes, your extensionist will introduce you to a maintenance program that will assist you the entire time you wear extensions.
Q: In what condition will my own hair be after the extensions are removed?
A: Your hair will be just like it was before the extensions were put in, there are no adverse effects.
Q: How much does it cost?
A: Because of the vast differences between people, free consultations are given at most Hair salons. At that time you can receive a price quote.
Q: Can I put the extensions in myself?
A: Yes, usually clip in human hair extensions is easy to use the clip attach in your hair,but for other hair extensions,like i-tip human hair,u-tip...ect,just use twith a three way mirror and use the steps we tought you and apply them yourself. But you will need the tools needed to apply them.
Q:How many extension methods are there?
A: There are five methods in which you wear hair extensions. These are the general terms the industry uses to represent the process. There are many variations of these methods based on the individual who is performing the job ranging from braid, weave, Fusion, and Micro links, and Bonding.
Q: What is Weaving?
A: A process in which you create tracks on the individuals head and sew the hair extensions on. This method is the most widely used method in adding hair extensions.
Q: What is Braiding?
A: A process in which you add hair extensions by braiding them in. There are many types of braiding techniques which varies from one salon to another. Tree braid, Braid weave or individuals, cornrow, and French braid are just to name a few.
Q: Do you have a retail store for hair extensions I can come to?
A: Yes, we have a retail store in China ,it is near our hair factory.
Q: How fast can I get my order?
A:orders can be shipped within 24-72 hours after payment.custom-made orders can be shpped out within 4 days.
Q: Do you sell wholesale?
A: Yes, Wholesale prices are 20% off with a minimum order of $4,000.00. We also sell wholesale for large orders at a must bigger discount. Call or e-mail us at for more info.
Q: What is pre-glued?
A: This is a process in which the hair extension tip is shape like a shoestring with a bead of keratin glue on the end, we double glue our tips to help prevent shedding.
Q: What is pre-bonded Shoestring tips?
A: This process in which the hair extension tip is shaped like a shoestring, so you can use micro links, or shrinkies to attach it to your nature hair.
Q: What styles do you sell in Pre-glued and Pre-bonded hair extensions?
A: Body Wave, Silky Straight, French Refined, Yaki, Deep Wave.
Q: Do you have samples and a brochure?
A: Yes, e-mail us your postal address and we will send you a brochure and hair sample. But you need pay for the freight yourselves.
Shipping Hours:
It can take up to 24-72 hours before your order is shipped out. This is to allow our staff to verify the information for the order is correct, and to confirm the order. Once your order has been verified and confirmed by our verification staff, the order will be sent out to our packaging and shipping department. It will then take 5-7 business days for the package to arrive if you choose DHL,FEDEX,EMS,UPS.TNT...ECT(Business days - excludes weekends and holidays.)
Q:Did you accept return?
A:We don't accept returns or exchanges on custom-made goods. We only accept returns in the case of damaged or incorrectly delivered address. We are, therefore, limited to accepting returns under similar circumstances. We carefully inspect every goods to ensure exactly what you ordered and in absolutely perfect condition. If you find something we missed, you have 5 days after parcel signed to let us know so we can remedy the situation as soon as possible. You must send some digital photos of damaged to us. If we should be charged since the mistake, we will make you satisfy as you demand.

You will be sent a e-mail confirmation and tracking number once your items are shipped, it is your responsibility to make sure everything is correct on the invoice.
Thanks again for your order